These Terms and Conditions apply to training and related services supplied by ATC Training FZ-LLC, a company registered in Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, Licence No. 45030607 and 52000767, with its registered address at VUET1219, Compass building, Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Course Fees

Course fees may be subject to UAE VAT at the prevailing rate (currently 5%) or, for non-UAE-based customers, any applicable local taxes. Any applicable taxes are automatically calculated during online checkout or clearly displayed on invoices issued.

For in-house course bookings, specific quotes and additional trainer expenses or room hire charges will be agreed upon in advance and detailed on the invoice. ATC Training does not provide lunch or delegate accommodation unless otherwise stated.

Payment (Personal Customers)

Payment is required at the time of booking; course access will be granted, or joining instructions will be issued upon receipt of payment. Candidates may purchase courses online through the website, by email, or by offline order form.

Customers completing online checkout will be presented with the option to pay by credit/debit card or via local UAE payment gateways (e.g., Tabby). Tabby offers interest-free payments, subject to status and availability. If chosen, customers will enter into an agreement directly with Tabby or any other applicable payment gateway.

We may, at our discretion, offer direct debit payment plans. Payment plans must be completed in full before the certificate is issued. The payment plan can be stopped anytime, and the remaining balance can be paid in full. If a payment is missed or the direct debit is cancelled, the remaining balance will become due immediately, and the payment plan will be considered void.

Payment (Business Customers)

For business customers, course fees are to be invoiced at the time of booking, and candidates may be granted course access at our discretion, as an authorised purchase order may be accepted in lieu of payment. Acceptance of purchase orders is subject to ATC Training FZ-LLC’s terms and conditions as set out here, and any other applicable policies are available on our website.

Invoice payments can be made through bank transfer or credit/debit card. Refer to the invoice for payment options and account details. Bank transfer is preferred. Our standard payment terms are 28 days.

We may agree to a payment plan to assist with your budget or cash flow. If an employee enrolled in the course leaves the client’s business by dismissal or resignation, or chooses not to continue the course, the amount remains payable by the client. Should any payments be missed, the payment plan will be considered cancelled, and the full remaining balance will be due immediately.

Where an employer purchases or sponsors a qualification for an employee, the learner’s registration and enrolment are personal to the learner and cannot normally be cancelled or transferred if the employee subsequently leaves the employer. The employer remains responsible for any fees due to ATC Training. Employers who wish to recover training costs from an employee who leaves their employment are advised to put an appropriate learning or training agreement in place with the employee before the qualification begins. Any arrangement for the recovery of training costs is a matter between the employer and employee and does not affect the employer’s payment obligations to ATC Training.

In-House Course Booking (In-person)

In-house courses shall be confirmed upon receipt of the completed order form, written confirmation by email to proceed, or receipt of a purchase order number.

Intellectual Property

All intellectual property rights, including copyright, patents, design rights and know-how in or relating to the course or course materials provided or made available in connection with the course, remain the sole property of ATC Training FZ-LLC or ATC Training Limited (a registered company in the United Kingdom).

Course materials must not be accessed, copied, shared, reproduced or displayed in any way other than as intended for the candidate enrolled unless expressly agreed in writing by ATC Training FZ-LLC.

Privacy and Data Protection

ATC Training FZ-LLC processes personal data in accordance with applicable data protection legislation, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Personal data may be shared with awarding organisations, regulators, employers or sponsoring organisations, ATC Group companies, service providers and other parties where necessary to deliver training, assessment and certification or meet applicable legal, contractual or regulatory requirements.

Where training is purchased or sponsored by an employer or other organisation, relevant information including enrolment, progress, assessment, completion and certification information may be shared with that organisation where appropriate.

Further information is provided in our Privacy Notice available on our website.

Refund and Cancellation

As an additional contractual cancellation right offered by ATC Training FZ-LLC, customers purchasing self-study distance learning courses may request a full refund within 14 days of purchase, provided that the course has not been accessed or started.

This cancellation policy is in addition to, and does not limit, any rights available to consumers under applicable UAE consumer protection legislation.

For scheduled open (public) courses, either in person or online, a full refund is available if at least 28 days’ notice is given before the course start date. A 50% refund will be provided if cancellation is notified within 15-28 days of the course start date. Refunds are not permitted for cancellations with less than 15 days’ notice.

ATC Training reserves the right to withdraw a candidate from a course if they are disruptive, offensive, or have the potential to cause harm to the tutor or other candidates. Persistent lateness may also result in removal from a course. A refund will not be provided if a candidate is removed due to behaviour.

Cancelling an In-House Course

If the client wishes to cancel an in-house course, either in person or online, a full refund is available if at least 28 days’ notice is given before the course start date. A 50% refund will be provided if cancellation is notified within 15-28 days of the course start date. Refunds are not permitted for cancellations with less than 15 days’ notice.

As an alternative to cancellation, date changes may be considered at ATC Training’s discretion, subject to availability. This is subject to charges for any financial loss, including non-refundable costs related to room hire, travel, or accommodation.

In rare circumstances, it may be necessary for ATC Training FZ-LLC to cancel a course without prior notice, although we will endeavour to inform you as soon as possible in any such instance. ATC Training cancellations will occur only under extenuating circumstances.

In these instances, you will be offered alternative dates. If we cannot agree on a suitable alternative date, we will provide a full refund of the course fees paid or a credit note to cover any outstanding invoices. ATC Training FZ-LLC shall not accept liability for any consequential loss and shall have no liability for reimbursement for any other costs that may have been incurred, including transport costs, accommodation, etc.

Malpractice and the Misuse of AI

All assessments submitted must be the learner’s own work. If a learner commits plagiarism, submits work that is not their own, or uses artificial intelligence in a way that violates our assessment requirements or AI and Plagiarism Policy, we may withdraw the learner from the course, and no refund will be provided. Refer to our AI and Plagiarism Policy and Malpractice and Maladministration Policy for further details.

Force Majeure

ATC Training FZ-LLC shall not be liable for delay or failure to perform its obligations where this results from events beyond its reasonable control. Where such an event prevents a course from proceeding, we may offer an alternative date, alternative method of delivery or other reasonable arrangement. Where the contract cannot be fulfilled, any refund due will be determined in accordance with applicable UAE consumer protection legislation. ATC Training FZ-LLC will not be liable for consequential losses arising from such circumstances to the extent permitted by law.

Governing Law

These terms and conditions shall be deemed a contract made in the UAE and shall be construed and applied in all respects in accordance with UAE law, and the parties hereto submit and agree to the jurisdiction of the UAE courts.

Bulk Licence Purchases

Employers and agencies may purchase licences for online courses in bulk to benefit from discounted rates. Discounts apply to licences purchased in a single transaction. These may be purchased online or by email, with invoicing terms.

Each candidate must have an individual email address (work or personal) to be issued a course. The purchaser must provide their first and last name and an email address to ATC Training to have a licence issued. This may be provided in bulk.

Alternatively, ATC Training may provide the purchaser with access to an online form that allows courses to be issued on demand using the purchased licences, without the need to contact ATC Training. This is useful for employers who frequently issue multiple courses.

Licences are purchased in advance and credited to the online account for use as and when required. Licences can be topped up at any time by purchasing additional licences to avoid disruption to course issuance.

ATC Training may also, at its discretion, provide nominated individuals access to the ATC Training system to monitor employee progress.

Bulk Licence Expiry

Unused licences do not expire. A licence is considered used once it has been issued to a candidate. Once issued, the standard course access period will apply (e.g. 3, 6 or 12 months from registration/issue).

Licence Credits

If a licence is issued to a candidate and they do not start the course, the employer can request it to be re-credited at no cost. This is not available if the candidate has started the course (the course status will show as started if they have clicked on any part of the course).

If the employer administrator issues a course in error or creates a user with an invalid email address, the licence will be re-credited upon request, if the course has not been started.

Licence credits are subject to fair use, and the employer will be informed before any additional purchase should the administration of credits make it unviable.  

Audit and Compliance

ATC Training makes every effort to ensure that courses are designed to meet any relevant standards issued by an authority or recognised industry body. Where available, ground operations courses align with the IATA Airport Handling Manual AHM1110 syllabus requirements.

ATC Training will endeavour to provide the requested information for audits, e.g., ISAGO. For frequently audited courses (e.g., Dangerous Goods), a statement of compliance is available to provide key information confirming suitability both before purchase and during an audit.

ATC Training provides training worldwide, and requirements may vary between countries. Therefore, the purchaser is responsible for ensuring that the course meets the requirements of any relevant national or local authority before purchasing it in bulk.

ATC Training shall not be held liable for any losses due to non-compliance or negative audit results. ATC Training will review any audit findings related to course content and will consider making amendments (if deemed appropriate), providing additional training information, or recommending an alternative response.  

Online training provides a cost-effective solution for the training of operational employees. The employer should determine which topics to follow up on locally through practical training or assessment to ensure employees demonstrate competency or are familiarised with local procedures.

Managing Employee Expiry

Employers are responsible for managing the validity and expiry of their employees’ training in accordance with their own procedures and any applicable regulatory or operational requirements.

ATC Training does not actively monitor the expiry or upcoming expiry of individual employees’ training. Tools such as automated email notifications and reports may be provided to assist employers in managing training validity; however, these should not be relied upon in isolation. Employers remain responsible for maintaining appropriate systems to monitor training validity and ensure refresher or recurrent training is completed when required.

Airside Practical Training

Unless otherwise agreed, the ATC Training employee or associate will attend as a visitor, and the client is responsible for arranging any necessary airport or site access, identification passes or permissions. ATC Training shall not be liable for any costs associated with obtaining such access or passes.

The employer should ensure that any required prior approval from the operator, equipment manufacturer, or airport authority has been granted before training is arranged. The employer must ensure that adequate insurance is in place in the event of personal accident or injury, or damage to aircraft, equipment, or property.

Complaints and Appeals

Complaints regarding our services and appeals of assessment decisions will be handled in accordance with our Complaints and Appeals Policy, available on our website. Complaints may be submitted using the contact details published on our website.

Consumer Rights

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable UAE consumer protection legislation.

Policies and Procedures

ATC Training maintains policies and procedures relating to areas including complaints and appeals, reasonable adjustments, safeguarding, equality and diversity, malpractice, use of artificial intelligence, and quality assurance. Relevant policies are made available to learners, customers and other interested parties upon request.